takepayments blog.

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Friday, 01 November 2024

How to process returns in-store: best practice for managing product refunds

As a small business in the retail industry, no doubt you’re au fait with the ins and outs of accepting payments; it’s the backbone of trading, after all. But when it comes to refunds and returns, not everyone is as clued up despite the fact they’re a by-product of working in sales. With nearly one in ten (9%) of all products purchased in brick-and-mortar stores being returned, businesses need to have an efficient product refund system in place to make the exchange as streamlined as possible for all parties. As well as this, 62% of shoppers said they were more likely to shop online if they could return items in-store. This shows just how important in-store refunds are to customers and how much of an impact they can have on eCommerce overall.

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Wednesday, 11 September 2024

Is it time to update your payment system? Signs your POS system is out of date

One of the most important elements of running a successful business is the ability to process payments quickly and efficiently. Needless to say, when your card machines are down or acting slow, not only could this mean that your customers have to wait, but it could end up costing you potential sales. Thankfully, it's usually a quick fix by updating the software or upgrading to a newer point-of-sale (POS) model – but when is the best time to make these changes to your system?

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Thursday, 04 July 2024

Tips versus service charge: How should businesses accept and allocate gratuities

While there’s no expectation to tip in the UK, 60% of Brits said they’d add gratuity if impressed by the service, and 1 in 3 people stated they were likely to tip independent businesses to show their support. Therefore, it's a good idea to learn more about tips and service charges so you don’t miss out on hard-earned money. However, as a business owner, it’s also important to know your responsibilities for distributing your tips amongst your staff.

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