Take payments over the phone
Accept phone payments with a virtual terminal
A virtual terminal is a secure page that you can log into online to process a card payment whilst you've got a customer on the end of the line. You won't need a website to take payments with a virtual terminal, just an internet-enabled device, like a laptop, tablet, or smartphone, to access the pay page.
Your customers can give you a ring with their credit or debit card details, which you just need to enter into a form on the page. Easy!
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Why use a virtual terminal?
Why use a virtual terminal?
Take payments from anywhere
Take remote payments from your customers no matter where they are in the UK. All they need to do is call with their card details at hand.
Easy to set up
Virtual terminals are straightforward to use and you don’t need to be a technical whizz to get started.
It's quick and simple
You’ll give your customers a quicker way to pay. No more long waits for an invoice or until they can see you in person.
Connect with more customers
Reach out to people outside your local area by giving them a way to pay remotely. They can simply call up to make their order and pay.
Real time reporting
You get real-time reporting too, which helps you keep track of your payments.
We do things differently.
We do things differently.
We don’t do one-price-fits-all. One of our payment consultants will come and meet you to learn more about your business. They’ll work with you to create a pricing package to suit the type of card payments you want to take.
When you choose takepayments, our Welcome Team will help get you up and running so you're taking payments over the phone quickly and confidently. Plus, our dedicated UK support team is on hand 7 days a week to help if you need them.
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Why are we bold enough to say we are the most trusted?
Why are we bold enough to say we are the most trusted?
It's all down to our Trustpilot reviews. We are proud to have the highest volume of 4* and 5* reviews compared to other similar card payment providers, which means we can officially say we are the most trusted! In fact, we have more 4* and 5* reviews than each of these providers has in total.
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Why choose takepayments
Why choose takepayments
It's your cash so why wait for it? Keep your cash flowing with next day settlement*.
We won't tie you in to a long contract, ours is just 12 months.
Thousands of customers have already gone online to express their satisfaction with the 5 star service we provide#.
Our Welcome Team will get you transacting quickly, and confidently. They'll be there to answer any questions.
I'd absolutely recommend takepayments. The way the whole team has been, you feel helped every step of the way, and everything has been so easy.
Jake Johnson
Matrix Combat
FAQs
FAQs
Why should I take payments over the phone?
It’s simple. You can take faster payments from your customers. You won’t need to wait up to 30 days for an invoice or until your customer can pay in person. Instead, you sign into the virtual terminal, take their details over the phone, and enter them into the system.
You can reach out to more customers because they don’t need to be there to make payment. So, if you want to run adverts and promotions to customers further away than where you’re based – you can!
What payments can I accept with a virtual terminal?
You can take payments using all the main credit cards and debit cards such as MasterCard, Visa, Maestro and American Express.
What other card payment options are there?
You can take card payments a number of ways! So, if you want to take payments over the phone, face to face or online, there’s an option for you:
- Card machines– take payments from your counter, around your shop, or whilst you’re out on the go, with our choice of machines.
- Online payment gateway – take card payments through your website.
- Pay by link – take card payments by sending your customers a link.
How secure are phone payments with a virtual terminal?
The virtual terminal is equipped with the latest security, so you can safely take payment. To protect your customers from fraud, you can use security checks including:
- Address Verification System (AVS) – where your customers are asked for their billing address details.
- Card Verification Value (CVV or CV2) – where your customers are asked to provide their card security code.
So, when you take payment, the details are checked with what’s stored with their bank to check that they own the card.
All our phone payment systems are also PCI DSS compliant. PCI compliance is the security standard backed by credit card and debit card companies like Visa, Mastercard and Maestro. It means you’ll have all the right controls in place to protect yourself and your customers when they pay.
How do I get a quote?
It’s easy. Fill in our form with your details and we’ll give you a call. We’ll confirm a time for your local card payments specialist to meet you. They’ll then work with you to create your own personalised pricing package.
You may also be interested in:
You may also be interested in:
Payment gateway
Debit, credit or Apple Pay, accept all the major card providers via your website.
Terms and conditions apply.
Businesses will be required to enter into and maintain a separate contract with an acquiring bank nominated by takepayments for the processing of the card transactions. Under the contract with the acquiring bank, transaction charges and other fees will apply.
†https://www.takepayments.com/trust/.
*This service is available to takepayments Limited customers who are accepted for acquiring services and is subject to the acquirers' approval and terms & conditions. Your card machine’s banking window function must be performed before the acquirer's set time in order to receive settlement the next day or next banking day. Transactions processed via Ecommerce pay pages, pay by link and virtual terminals may be subject to different settlement timescales.
#Correct as of April 2025.
