Your account details

Want to make a change to your account? Give us a call on 01606 566 600 or use our live chat facility.

Keep a look out for the live chat icon on your screen and click it to talk to us - please note, this is only available Monday to Friday, 9am - 5pm. Outside of these hours, please give us a call.

 

How do I update my details?

To update your details, please give us a call on 01606 566 600 and we'll be happy to help.

Or use our live chat facility - look out for the icon on your screen and click it to chat - please note, this is only available Monday to Friday, 9am - 5pm. Outside of these hours, please give us a call.

We may need to see proof or ID, depending on what you want to change.

You can see acceptable forms of ID here.

How do I request a change of legal entity (COLE)?

To make it easy to change these details, the key things you'll need are:

  • the correct associated documents
  • company house information

Please then call our team on 01606 566 600 to book an appointment at your convenience to go through the new application. Please note, this can take up to 30 minutes, and the end-to-end process can take over 2 weeks. 

There are also charges to be aware of, ranging from £25 to £75, depending on your contract type, so please have a card ready to pay this.

How do I get a copy of my invoice?

Simply send us a message using our contact form here and we will send you an email within 24 hours containing your copy invoices. Please ensure you include the date range of the invoice you require.

How do I update my Direct Debit?

You'll have two direct debits - one is set up with ourselves, which covers the rental of your terminal, and one with your acquirer, such as Barclaycard or Elavon, which covers your transactions. 

If you would like to update the Direct Debit you have with us, you can print and complete the form here

Once you've completed the mandate, please return this to us by email to CustomerServices@takepayments.com. Please use 'Direct Debit Mandate' as the email subject as this will help route your request to the correct team. Also, make sure to include your full nameoutlet IDbusiness name, and full trading address within the email. 

Once we’ve completed your direct debit changes, our team will be in touch to confirm.

If you would prefer to return the mandate to us by post, please send the mandate along with a covering letter, and including your outlet ID and business name and address to:

takepayments Limited, 4th floor Highbank House, Exchange Street, Stockport, SK3 0ET.

Why do I have two Direct Debits?

You'll have one set up with ourselves, which covers the rental of your terminal, and one with your acquirer, such as Barclaycard or Elavon, which covers your transactions. 

Why do I get two different bills?

When you join us, you have 2 separate contracts, which is why you will get two different bills. One from us, and one from your acquirer, such as Barclaycard or Elavon.

The bill from us will cover the cost of your products and equipment, including terminal hire, online services, virtual terminals, PCI, tPOS and any other product that you take with us.

The second is from your acquirer and this will cover the cost to process your transactions.

It's likely that these bills will arrive at different times of the month.

What is a Merchant Identification Number (MID)?

A Merchant Identification Number, also known as a MID, is your account's identification number. You'll be given this when you first open an account with us, and it's what we use to locate your account on our system.

If you take card payments a number of ways (e.g. a card machine and a virtual terminal), you'll be given a different merchant identification number for each.

What is a Terminal Identification Number (TID)?

A Terminal Identification Number, also known as a TID, is your terminal's identification number. If you open an account to take card payments through one of our card machines, you'll be given this when you first sign up.

If you get multiple card machines with us, we'll give you a different terminal identification number for each machine.

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