Understanding your bill and direct debit 

Understand your bill

Billing dates 

If your outlet ID begins with a B or a GR, you'll receive your invoice around the 6-8th of the month. Payment will then be taken around the 17th.

If your outlet ID begins with PZL you will be billed monthly - the date will depend on when your MID was approved. You'll then be debited around 10 days after your invoice is issued. This will detailed be on your invoice.

When will I be charged?

If your account number begins with a B or a GR, your payment will be taken around the 17th of the month.

If your outlet ID begins with PZL you will be billed monthly - the date will depend on when your MID was approved. You'll then be debited around 10 days after your invoice is issued. The date will be detailed be on your invoice.

How do I get a copy of my invoice?

You'll need to give us a call to request a copy of an invoice. Give us a call on 01606 566 600 and we'll be happy to help. Charges may apply.

Why do I get two different bills?

When you join us, you have 2 separate contracts, which is why you will get two different bills. One from us, and one from your acquirer.

The bill from us will cover the cost of your products and equipment, including terminal hire, online services, virtual terminals, PCI, EPOS and any other product that you take with us.

The second is from your acquirer and this will cover the cost to process your transactions.

It's likely that these bills will arrive at different times of the month. 

Manage your direct debit

How do I update my direct debit with you?

You'll have two direct debits - one is set up with ourselves, which covers the rental of your terminal, and one with your acquirer, such as Barclaycard or Elavon, which covers your transactions. 

If you would like to update the Direct Debit you have with us, you can download and complete the mandate here. 

Once you've completed the mandate, please return this to use by email to CustomerServices@takepayments.com. Please use 'Direct Debit Mandate' as the email subject as this will help route your request to the correct team. Also, make sure to include your full name, outlet ID, business name, and full trading address within the email. 

Once we’ve completed your direct debit changes, our team will be in touch to confirm.

If you would prefer to return the mandate to us by post, please send the mandate along with a covering letter, and including your outlet ID and business name and address to: takepayments Limited, 4th floor Highbank House, Exchange Street, Stockport, SK3 0ET.

How do I change my direct debit with my acquirer?

You'll have two direct debits -  one with your acquirer, such as Barclaycard or Elavon, which covers your transactions, and one set up with ourselves, which covers the rental of your terminal.

To change your Direct Debit with the acquirer, you'll need to contact them directly.

Barclaycard: 0800 161 5343

Elavon: 0345 850 0195

CashFlows: 0122 355 0920

Why do I have two direct debits?

You'll have one set up with ourselves, which covers the rental of your terminal, and one with your acquirer, such as Barclaycard or Elavon, which covers your transactions. 

Get a copy of your invoice

Simply send us a message using our contact form here and we will send you an email within 24 hours containing your copy invoices. Please ensure you include the date range of the invoice you require.

How do I find what rates I’m on?

Rates can be found under the ‘Pricing’ section of your contract. If you wish to discuss their rates call us.

Elavon

Elavon invoices

Elavon invoices can be obtained via the Elavon Connect portal. Elavon will send you an email when your invoice is ready, and you can view this via the portal.

What is Elavon Connect?

Elavon Connect is an online portal that allows merchants to access to their statements, manage their account and receive support.

How do I sign up for Elavon Connect?

Go to the following link https://www.elavon.co.uk/login.html and sign up for an account. You will need to provide your full name, email address, Merchant ID number (MID) and the last 4 digits of your deposit bank account number.

Barclaycard

Your Barclaycard bill

Barclaycard has created a useful guide to help you understand your bill, which you can view here. Barclaycard will also send their invoices/statements in paper form.

Security+

What is Security+?

Security+ replaces our PCI compliance care providing the same support with PCI attestation and scans, but with additional services.

1. Cyber Security Advice

• Support our merchants who may be concerned with, or actively combatting cyber-related attacks. You will be enrolled into a quarterly newsletter to receive advice and tips on how you can make your business safer. It is important to note that takepayments is not instructing merchants what to do. We are not accredited to do this therefore we are only offering advice.

2. Quarterly Secure Payment Review

• This service looks at how you are transacting, and ways to keep you secure and save you money.