Using Ingenico M5000 card machine
Welcome to your M5000 card machine. Here you'll find everything you need to know about getting set up with your terminal, and the answers to some of the most commonly asked questions.
Getting set up
We want to make setting up your new device as easy as possible, watch these videos below to help you with any questions you may have!
Taking a card payment (Card is present)
We go through how to take a card payment on your M5000 device when a card is present
Taking a card payment (Card Not Present)
Want to know how to take a card payment on your M5000 device when a card isn't present? See below to find out.
Setup using Mobile Now
Want to know how to set up your M5000 device to "mobile now"? Watch below.
Changing mobile provider
We run through how to change your mobile provider on your M5000
Setting up new WiFi connection
We walk you through how to set up WiFi on your M5000 device.
How do I do a function 30?
A function 30 changes the date and time on your machine.
To perform do this, just follow the below steps:
- From the home screen, press the 'Menu' button until 'System Menu' is shown.
- Highlight 'Select function' and press 'Enter'.
- Type in '30' and press 'Enter'.
- Swipe your supervisor card.
- You'll be asked to type in the current date. For example, for the 9th of October 2019, you would type in '091019'. Press 'Enter'.
- You'll then be asked to type in the current time. For example, for 11:56am, you would put 1156. Press 'Enter'.
- The function will then be completed and your machine will return back to the home screen.
How do I do a function 87?
A function 87 lets you change the connection method between phoneline and internet.
If you need to change your connection, just follow the below steps:
- Plug in the connection cable you'd like to use to change connection methods.
- From the home screen, press the 'Menu' button until 'System Menu' is shown.
- Highlight 'Select function' and press 'Enter'.
- Type in '87' and press 'Enter'.
- Swipe your supervisor card.
- The machine will ask to confirm to switch comms. Press 'Enter'.
- Select the connection method you want and press 'Enter'.
- The screen will prompt for the chosen connection method. Press 'Enter'.
- The screen will then show 'dialling'.
- The function will then be completed and your machine will return back to the home screen.
Move5000 - Setting up new WiFi connection
Setting up WiFi could be a hassle, that's why we run through how to set up WiFi on your Move5000 device.
Move5000 - Setup using Mobile Now
How to Configure your M5000 device and how to set up a 4 digit supervisor code. These are just some of the things we go through in the video below.
Move5000 - Taking a card payment (card is present)
Want to know how to take a card payment on your Move5000 device while a card is present? Watch this video to find out.
Move5000 - Taking a card payment (card not present)
Being able to take card payments when a card isn't present is important to know. That's why we have walked you through how to do this on your Move5000 device.
Move5000 - Changing mobile provider
Being able to change our mobile provider is vital to help keep taking payments smoothly. We take you through how to correctly do this.
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