Using Ingenico M3500 card machine

Getting set up

You can learn how to install your M3500 card machine by following the steps in our handy installation guide.

How do I do a function 30?

A function 30 changes the date and time on your machine.

To perform do this, just follow the below steps:

1. From the home screen, press the 'Menu' button until 'System Menu' is shown.
2. Highlight 'Select function' and press 'Enter'.
3. Type in '30' and press 'Enter'.
4. Swipe your supervisor card.
5. You'll be asked to type in the current date. For example, for the 9th of October 2019, you would type in '091019'. Press 'Enter'.
6. You'll then be asked to type in the current time. For example, for 11:56am, you would put 1156. Press 'Enter'.
7. The function will then be completed and your machine will return back to the home screen.

How do I do a function 34?

A function 34 resets the supervisor code on the IWL258 and Tetra Move 3500 machine.

To perform this function, follow the below steps:

1. From the home screen, press the 'Menu' button until 'System Menu' is shown.
2. Highlight 'Select function' and press 'Enter'.
3. Type in '34' and press 'Enter'.
4. Swipe your supervisor card.
5. Press 'Enter' to confirm you'd like to change your supervisor code.
6. Type in your current supervisor code and press 'Enter'.
7. Type in a new supervisor code and press 'Enter'.
8. The function will then be completed and your machine will return back to the home screen.

How do I do a function 87?

A function 87 lets you change the connection method between phoneline and internet.

If you need to change your connection, just follow the below steps:

1. Plug in the connection cable you'd like to use to change connection methods.
2. From the home screen, press the 'Menu' button until 'System Menu' is shown.
3. Highlight 'Select function' and press 'Enter'.
4. Type in '87' and press 'Enter'.
5. Swipe your supervisor card.
6. The machine will ask to confirm to switch comms. Press 'Enter'.
7. Select the connection method you want and press 'Enter'.
8. The screen will prompt for the chosen connection method. Press 'Enter'.
9. The screen will then show 'dialling'.
10. The function will then be completed and your machine will return back to the home screen.