Business growth

The prospect of dealing with an angry customer is tantamount to sticking pins in your eyes, we totally get it, it’s everyone’s worst nightmare. That being said, it’s part and parcel of working in a customer-facing role and unfortunately, it’ll happen to all of us at one point or another.  Handle the situation wrong and chances are you’ve lost a customer and their future purchases, get it right and you’ll boost their loyalty to you. And remember, loyal customers are worth their weight in gold; they’re happy to pay more for your products or services, they’ll tell their friends and family about you, and they’ll ultimately help you grow and boost your bottom line. 

If you ask us, cafe owners are the unsung heroes of the high street, keeping us all fueled and ready for whatever our day-to-day lives throw at us. So, to pay back the favour, we’ve put together a nifty guide on 10 ways you can boost your cafe’s sales. So, let’s start eating away at them (pun 100% intended).

Amidst the chaos of the festive season, it’s easy as a business to overlook what comes next, the January sales. In fact, it’s not even January, the discounts usually start by Boxing Day so while you might just want to get in your comfies and hoover up the leftover pigs in blankets, as a business owner there’s money to be made.  Last year, experts predicted UK shoppers would spend $4.75 billion in their post-Christmas bargain hunting, with the keenest amongst them queuing up outside stores from midnight to nab the best deals. You probably want a slice of that pie, right? 

With all the frenzy surrounding Christmas it’s easy to forget about the year (and in fact the decade) coming to an end. But for small businesses, it’s the perfect time to reflect on the ups and downs of the last 12 months. Whether your year’s been filled with successes and triumphs or it’s been challenging for one reason or another, you’ll want to make sure the next is one of growth and happiness both personally and professionally. So, we’ve put together nine nifty new years resolutions for small businesses to help ensure 2020’s your best year yet. 

Holidays are coming (can you see the Coca-Cola truck?) and it’s the busiest time of the year for businesses, so it’s not a season you want to miss out on. In fact, did you know, UK shoppers spend an average of £567 each on presents, totalling a whopping £19 billion over the festive season? So, what can you do to ensure your business gets a slice of that mince pie? We’ve put together seven top tips on how you can get your business ready for a fruitful Christmas period.