Technical Helpdesk Advisor

Job Overview

About the role:

As part of our Customer Success team, will be taking calls from our existing customers to assist with their technical enquiries.  You will provide First Class Customer Service, diagnose technical issues, talking customers through actions to resolve their problems and ensuring that the customer gets an excellent journey, resolving their queries first time.

Benefits of being our Technical Helpdesk Advisor:

• Excellent Basic Salary of £24,000 with progression to £25,000
• Competitive Commission structure
• Our offices are minutes away from all public transport links and on-site parking
• In depth Training and Development with the opportunity to progress your career
• Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal

40-hour week with shifts between Mon – Fri 8am – 7pm, Saturdays 9-5, Sundays 9-1

You will work 1 weekend a month

Requirements for our Technical Helpdesk Advisor:

• 1+ year consistent Customer Service
• Rapport build host a conversation and question to problem solve and resolve issues.
• Experience in resolving customer issues/problems/complaints

Responsibilities of our Technical Helpdesk Advisor:

• Diagnose technical issues and quickly provide a solution
• Deliver a fantastic customer experience by resolving issues on the first call
• Talk the customers through a series of actions to resolve their technical issues
• Summarise the actions taken to ensure that the customer has a full understanding of the product
• Learn and understand our products and services to troubleshoot effectively