How we make our solutions and service accessible to everyone

How we make our solutions and service accessible to everyone

Everyone deserves an equal chance to access, navigate, and explore our digital content and services, including those with health conditions or impairments.

It’s important that our payment solution works well for everyone, particularly those who may experience difficult circumstances or health issues: Please contact us if you’re experiencing any of the following:

  • A life event that you need to discuss; for example, you are recently bereaved, have received a critical diagnosis, or have experienced a sudden drop in income
  • Overwhelmed by the process of working with us due to mental health conditions, and needing some additional support or assistance
  • Needing additional support due to diminished cognitive ability, such as dementia
  • Finding it difficult to communicate with us due to speech or hearing impairments or if English isn’t your first language
  • Needing additional support to understand written documents, for example, due to a sight loss

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How can we help? 

  • We will work with you if you need additional support by keeping our language simple, asking one question at a time, and speaking at the pace that you need.
  • Please let us know if you have a neurodiverse condition, and we’ll do our best to support you at your pace and in a way that works for your specific needs.
  • As a global company, we have team members who can support you in your chosen language if needed.
  • We’re continually working to improve our site to comply with Web Content Accessibility Guidelines (WCAG) international standards.
    • Colour contrast: adjustments are made to colour schemes to improve text visibility against backgrounds, aiding users with visual impairments.
    • Text size: web text is designed to be easily readable, with considerations for users who may need larger fonts.
    • Image descriptors: descriptive text is provided for images, allowing screen readers to convey visual information to users with visual impairments.
    • Form labels and instructions: we use clearly labelled form fields and provide instructions to assist users in understanding and completing forms.
    • Responsive design: the website is designed to function well on various devices and screen sizes, which aids users with different assistive technologies.
    • Semantic HTML: we use HTML tags to define the structure of the content, which helps screen readers interpret the page correctly.

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