Technical Resolutions Executive


Location: UK Wide - Work From Home
Salary: £19,750
Job Type: Permanent
Posted: 27/01/2022

Rated by employees as 4.5 stars on Glassdoor and 4.4 stars on Indeed, takepayments offer a rewarding and exciting opportunity to join our team.

Our Technical Support Executives Take ownership of all technical support requests from internal colleagues and work to deliver a timely and outstanding customer resolution.

Location:             Home based. Must attend 2 weeks training in Grimsby. (Travel & Accommodation Provided)

Salary:                  £19,750

Hours:                  Mon – Fri 8.30-5.30

Benefits of being a Technical Resolutions Executive

  • A great basic salary £19,750
  • Work From Home
  • AMAZING EVENTS. Recent rewards included exclusive access to Alton Towers and a 5 star trip to Portugal.
  • The chance to carve a career with excellent promotion prospects

Requirements for our Technical Resolutions Executive

  • Previous Experience or a strong personal interest in information technology is an advantage
  • A general interest, passion and awareness of technology in general
  • Tech-savvy and willing to learn new skills, systems and products.
  • Good at problem solving with a can-do attitude.
  • The ability to self-organise and prioritise workload while working as part of a team.
  • Adaptable and open minded – able to work flexibly and respond to business needs.  

Responsibilities of our Technical Resolutions Executive

  • Develop a in-depth understanding of our payment products from ecommerce to electronic point of sale and become a subject matter expert.
  • Working as part of a team committed to finding a first time resolution for customers.
  • Collaborating with our Account Management team to ensure an effective process of issues being communicated and timely resolution found.
  • Work with our ecommerce customers and develop your knowledge around payment gateways and website integration
  • Monitor internal work flows for technical related issues / questions from the wider business

Must be able to attend 2 weeks training in our Grimsby Office. Travel and Accommodation provided where required. Please do not apply if you cannot commit to this.

Apply now

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