Technical Resolution Specialist

Location: Grimsby
Salary: £18,550
Job Type: Permanent
Posted: 19/11/2021

You will support our Account Managers to assist our customers who are in need of technical resolution. You will take the problem, troubleshoot, diagnose and fix. Whilst the main responsibility is to serve our account management team, our resolution specialists may on occasion be required to support an escalated case by contacting a customer directly, effectively helping to resolve the technical issue.


· A fun and engaging role within a growing team

· Reward and Recognition with genuine opportunities to develop your career

· AMAZING INCENTIVES AND EVENTS. Recent rewards included exclusive access to Alton Towers and a 5 star trip to Portugal.


  • Ability to problem solve, diagnose and resolve technical issues
  • Ability to work under pressure
  • Customer focussed and customer centric approach


  • The aim of the role is to to provide a quick and effective technical resolution to issues
  • From card machines, to EPOS system and online payments, you will have a wide product knowledge to help resolve technical issues across our wide array of payment products
  • You will work as part of a team with our existing Account Managers

Apply now

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