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Retention Advisor


Location: Stockport
Salary: £20,000 OTE £27,000
Job Type: Permanent
Posted: 28/02/2020

We are looking for people who are Dynamic, Engaging and Adaptive to benefit from:

  • The opportunity to earn some fantastic commissions
  • The chance to carve a career with excellent promotion prospects
  • Fantastic Company Events including Doncaster Races and an overnight stay at Heythrop Park with entertainment
  • The opportunity to join our Platinum Club, a twice a year reward of an all-inclusive trip for yourself and a partner of choice
  • 22 Days annual Leave
  • Pension Scheme

This opportunity to join our Customer Relations Team is available to you if you are customer focused and motivated by getting the right outcome for customers

Are you energised by a varied role? Do you get a buzz from achieving targets?

Then join our team as a Customer Relations Executive! 

Your role will be a combination of outbound proactive calling and managing an inbound retention line to showcase your excellent communication and problem-solving skills.

You will be responsible for ensuring that no stone is left unturned in the journey of getting it right for our customers and actively saving them from leaving.

You will be proud to exceed customer expectations by always going the extra mile and through this helping to increase our customer satisfaction scores.

You will reach and exceed Key performance indicators such as Recontracting customers and increased transactions while being empowered to manage your own pipeline of work and tasks.

You will be fluent in verbal and written English, have a good track record in Retention, Outbound Sales or other relevant call centre skills that you can demonstrate to us.

Great location, great team and additional work perks (including monthly paid commission scheme!!)

Apply now

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