Learning and Development Manager

Location: Stockport
Salary: £30,000
Job Type: Permanent
Posted: 21/11/2022

About the role:

We are looking for an experienced and enthusiastic Learning and Development Manager to join our fast paced Customer Operations team in Stockport. As our Learning and Development Manager, you will be training our Customer Operations New Starters, this includes training and inducting Customer Service Advisors, Retentions Advisors and other Customer based roles, in order to provide a first-class, smooth journey into TakePayments.  You will also pick up any upskilling and coaching of existing staff where required.

You will be working with the Recruitment Team to manage background checks, you will be working with Team Managers and Heads of Departments to provide feedback and handovers.  You will be an expert in training new starters, group training, one to one coaching, providing constructive feedback and be able to deal with any difficult situations that may arise.    

Benefits of being our Learning and Development Manager:

  • Excellent Basic Salary of £30,000
  • Join an existing team with the opportunity to grow your career
  • Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal
  • Our offices are minutes away from all public transport links and on-site parking is available

40 Hour week Monday – Friday between 8.30am and 5.30pm

Requirements for our Learning and Development Manager:

  • Experience of delivering training programmes is desirable 
  • Previous contact centre team management is advantageous
  • Experience of working in call centres is desirable.
  • Willingness for travel/ overnight stays if needed
  • Innovative, energetic, enthusiastic, and positively embrace better ways of working

Apply now

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