IT Service Desk Analyst

Job Overview

We are seeking a detail orientated and focused IT Service Desk Analyst to join our team in Stockport. As an IT Service Desk Analyst, you will play a crucial role in providing exceptional technical support and ensuring the efficient operation of our IT systems.

Benefits of being our IT Service Desk Analyst:

• Our offices are minutes away from all public transport links and we offer on-site parking
• Hybrid Working - 3 days in office (Mon/Wed/Fri) and 2 days at Home (Tues/Thurs)
• We encourage internal training and development with the opportunity to progress your career
• Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal

Responsibilities for our IT Service Desk Analyst:

• Provide first level technical support to staff via phone, email or chat, troubleshooting and resolving IT related issues promptly and professionally.
• Log and track all service requests and incidents via our ticketing system, ensuring accurate documentation and a timely resolution.
• Collaborate with the IT support team to resolve complex issues.
• Assist in setting up new users and decommissioning leaving users
• Maintain and update all documentation related to hardware and software inventory, user guides, and FAQs.
• Conduct basic training and create user guides for internal employees for various software applications.

Requirements for our IT Service Desk Analyst:

• Proven experience in a Service Desk Role
• Qualification in IT or related field
• Excellent communication skills and interpersonal skills with the ability to explain technical concepts to non-technical users
• Customer-focused with a passion for delivering exceptional service.
• Proven ability to work in a fast-paced and demanding environment.