IT Service Desk Analyst


Location: Stockport

Job Overview

Takepayments is a dynamic and rapidly growing company dedicated to providing top quality merchant services.  We are seeking a detail orientated and focused IT Service Desk Analyst to join our team in Stockport.  As an IT Service Desk Analyst, you will play a crucial role in providing exceptional technical support and ensuring the efficient operation of our IT systems. 

Benefits of being our IT Service Desk Analyst:

  • Our offices are minutes away from all public transport links and we offer on-site parking
  • We encourage internal training and development with the opportunity to progress your career
  • Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal

Responsibilities for our IT Service Desk Analyst:

  • Provide first level technical support to staff via phone, email or chat, troubleshooting and resolving IT related issues promptly and professionally.
  • Log and track all service requests and incidents via our ticketing system, ensuring accurate documentation and a timely resolution. 
  • Collaborate with the IT support team to resolve complex issues.
  • Assist in setting up new users and decommissioning leaving users
  • Maintain and update all documentation related to hardware and software inventory, user guides, and FAQs.
  • Conduct basic training and create user guides for internal employees for various software applications.

Requirements for our IT Service Desk Analyst:

  • Proven experience in a Service Desk Role
  • Qualification in IT or related field
  • Excellent communication skills and interpersonal skills with the ability to explain technical concepts to non-technical users
  • Customer-focused with a passion for delivering exceptional service.
  • Proven ability to work in a fast-paced and demanding environment.

Apply now

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