IT Service Analyst

Location: Grimsby
Salary: £21,000
Job Type: Permanent
Posted: 01/11/2021

A newly created role you will be joining a team of 3 and be responsible for supporting over 400 office and field staff based around the UK and Ireland. Although based in Grimsby travel to the Stockport office will be required.

Responsibilities are varied and include:
• Provide first line support for IT users, including diagnosis support and assistance to individual users of desktops, laptops, mobile devices, printers, and peripheral equipment
• Building and imaging new computers
• Installation and or updating of technical software
• Assist with new joiner and leaver IT process
• Assist with backups, cleaning and reconfiguring of returned PCs and laptops
• Provide support for in house presentations, video conferences and telephone conferences
• Ensuring that requests and issues raised are triaged and dealt with in a timely manner or escalated to IT

Service Engineers as required.
What we’d be looking for from you…
• Ability to work under pressure and resolve issues in a timely manner
• Excellent communication skills with people at all levels within the business
• An understanding of Windows 10 ideally
• An awareness of Windows Active Directory, Microsoft Office products.
• Knowledge of network and PC hardware is desirable but not essential.
• Clean driving license.

Location – Grimsby 3 days a week with home working for the other 2

Hours – 8:30 – 5:30 Monday to Friday and 8:30 to 10:30 Saturday on rota basis

Apply now

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