Insights Analyst

****FULL TIME AND PART TIME OPPORTUNITIES AVAILABLE!****

Insight Analyst required to work for an exciting, fast growing and engaging company.

We are looking for a person who is passionate about helping people, enjoys a challenge and can work in a fast-paced environment to benefit from:

• Half yearly company award ceremonies
• Best in class Training & Development programme
• Genuine opportunities to learn and grow

What an Insights Analyst looks like:

• Proven experience in a call monitoring role within a Contact Centre environment
• Previous experience in a sales environment is desired but not essential
• Previous experience monitoring Webchats is advantageous
• Strong communication skills both written and verbal
• Excellent attention to detail and accuracy
• Strong planning, organizational and time management skills
• Ability to work on own initiative and in a group
• Ability to work in a fast-paced environment and adapt to maintain a high standard
• Strong computer skills are a must - Knowledgeable on MS Office
• Enthusiastic and passionate member of the team

What an Insights Analyst does:

• Listening to calls to provide varied feedback
o Highlight any missed sales opportunities
o Identify any trends by Agent/Team
o Provide insights on coaching areas for Team Managers to complete
o Provide insights around lead quality
o Any ad hoc requests on request
• Supporting the Telemarketing department to increase sales
• Maintenance of data spreadsheets and compilation of data to provide daily/weekly/monthly MI
• Using your initiative to create original solutions to problems