Insights Analyst

Job Overview

About the role:

Our Insights team offer valuable feedback by listening to our call centre calls and providing thorough and helpful advice to team members to help them achieve their goals and targets.  On a daily basis, you will pro-actively call listen and engage with team members to provide feedback. 

Benefits of being our Insights Analyst

• Excellent Basic Salary of £20,000
• In depth Training and Development with the opportunity to progress your career
• Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal
• No Weekends!
• Hour week - Shifts between 8am and 5.30pm Monday to Friday

Requirements for our Insights Analyst

• 1+ year call monitoring experience in a call centre environment
• Excellent attention to detail and accuracy
• Strong PC Literacy skills, knowledgeable with Microsoft Office Applications
• Organised, excellent time management and ability to work alone and with a team

Responsibilities of our Insights Analyst  

• Listen to calls to provide feedback
• Identify, feedback and offer solutions on trends
• Maintenance of spreadsheets and data compilation to provide valuable MI

• Provide insights on quality coaching areas to managers
• Be efficient and organised