Insights Analyst

Insight Analyst required to work for an exciting, fast growing and engaging company.

We are looking for a person who is passionate about helping people, enjoys a challenge and can work in a fast-paced environment to benefit from:

• Half yearly company award ceremonies
• Best in class Training & Development programme
• Genuine opportunities to learn and grow

What an Insights Analyst looks like:

• Proven experience in a call monitoring role within a Contact Centre environment
• Previous experience in a sales environment is desired but not essential
• Previous experience monitoring Webchats is advantageous
• Strong communication skills both written and verbal
• Excellent attention to detail and accuracy
• Strong planning, organizational and time management skills
• Ability to work on own initiative and in a group
• Ability to work in a fast-paced environment and adapt to maintain a high standard
• Strong computer skills are a must - Knowledgeable on MS Office
• Enthusiastic and passionate member of the team

What an Insights Analyst does:

• Listening to calls to provide varied feedback
o Highlight any missed sales opportunities
o Identify any trends by PE/Team
o Provide insights on coaching areas for TMs to complete
o Provide insights around lead quality
o Any ad hoc requests on request
• Supporting the Telemarketing department to increase sales
• Maintenance of data spreadsheets and compilation of data to provide daily/weekly/monthly MI
• Using your initiative to create original solutions to problems

Must be able to attend 2 weeks training in our Grimsby Office. Travel and Accommodation provided. Please do not apply if you cannot commit to this.

Please note, you will be required to travel to the Contact Centre in Stockport on a monthly basis.