Customer Retention Consultant

Rated by employees as 4.5 stars on Glassdoor and 4.4 stars on Indeed, takepayments offer a rewarding and exciting opportunity to join our team.

Our Retention Advisors are responsible for retaining customers by having open conversations, problem solving and offering a solution. 

Location:             Home Based – 3 weeks training in Stockport (travel & accommodation provided)

Salary:                  £20,000 plus commission

Hours:                  Shifts between 08:30 and 17:30 Monday – Friday. You will also have the option of working overtime for 4 hours on Saturdays paid at a rate of time and a half.

Benefits of being a Retention Advisor

• Great Commission Scheme with additional perks such as trips to Portugal and more! If you are succeeding in the role you will be earning a minimum commission of £10,000 per annum growing to £20,000 for our top performers.
• Reward and Recognition with genuine opportunities to develop your career
• AMAZING INCENTIVES AND EVENTS.Recent rewards included exclusive access to Alton Towers and a 5 star trip to Portugal.
• Option to work from our recently refurbished Stockport Office or from home

Requirements for our Retention Advisor

• 1+ year consistent Retention Experience in a call centre environment
• Proven success in working to targets
• Ability to build instant customer rapport, problem solve and resolve issues.

Responsibilities of our Retention Advisors

• Deliver a fantastic customer experience by understanding customer issues and proactively identifying solutions
• Reinforce the takepayments values and provide customers with reasons to stay.
• Renewals of customer contracts to prevent loss to competitors

• Match products and pricing with customer needs
• Support our customers with business growth through the promotion of technical solutions