Customer Retention Consultant

£20,000 plus Commission Permanent

Location: Stockport

Job Overview

About the Role:

Our Retention Advisors are responsible for retaining customers by having open conversations, problem solving and offering a solution.  You will be an expert in Card Payment Solutions, offering the best services and products to keep them on board.

Benefits of being our Retention Advisor:

  • Excellent Basic Salary of £20,000
  • Competitive Commission structure with OTE of £45,000
  • In depth Training and Development with the opportunity to progress your career
  • Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal
  • No Weekends!

Shifts are Monday & Tuesday 8.30-17.30, Weds & Thursday 8.30 – 17.30, Friday 8.30 – 16.00

Responsibilities of our Retention Advisors

  • Taking Inbound calls from customer wanting to cancel. 
  • Deliver a fantastic customer experience by understanding customer issues and proactively identifying solutions
  • Reinforce the takepayments values and provide customers with reasons to stay.
  • Renewals of customer contracts to prevent loss to competitors
  • Match products and pricing with customer needs
  • Support our customers with business growth through the promotion of technical solutions

Requirements for our Retention Advisor

  • 1+ year consistent Retention Experience in a call centre environment
  • Proven success in working to targets
  • Ability to build instant customer rapport, problem solve and resolve issues.

Apply now

Takepayments Barclaycard