Customer Retention Consultant

Job Overview

About the Role:

Our Retention Advisors are responsible for retaining customers by having open conversations, problem solving and offering a solution.  You will be an expert in Card Payment Solutions, offering the best services and products to keep them on board.

Benefits of being our Retention Advisor:

• Excellent Basic Salary of £20,000
• Competitive Commission structure with OTE of £45,000
• In depth Training and Development with the opportunity to progress your career
• Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal
• No Weekends!

Shifts are Monday & Tuesday 8.30-17.30, Weds & Thursday 8.30 – 17.30, Friday 8.30 – 16.00

Responsibilities of our Retention Advisors

• Taking Inbound calls from customer wanting to cancel. 
• Deliver a fantastic customer experience by understanding customer issues and proactively identifying solutions
• Reinforce the takepayments values and provide customers with reasons to stay.
• Renewals of customer contracts to prevent loss to competitors
• Match products and pricing with customer needs
• Support our customers with business growth through the promotion of technical solutions

Requirements for our Retention Advisor

• 1+ year consistent Retention Experience in a call centre environment
• Proven success in working to targets
• Ability to build instant customer rapport, problem solve and resolve issues.