Customer Experience - Complaints

Job Overview

Our Complaints Handlers work as part of a small team delivering a first class complaints handling service to Small and Medium size businesses who are customers of takepayments.

As a Resolutions Specialist, you will demonstrate comprehensive Product and Service knowledge, acting as a brand ambassador with the utmost integrity to guide, advise and nurture the customer whilst building a comprehensive understanding of their requirements.

You will create trust with the customer, demonstrating an open and honest approach.

Benefits of being our Complaints Handler:

· Excellent Basic Salary of £25,000

· Competitive Commission structure

· Remote Working is available if you can attend the office once a week.

· In depth Training and Development with the opportunity to progress your career

· Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal

· No Weekends!

40-hour week Monday to Friday between 8.30am – 5.30pm

Requirements for our Complaints Handler:

• Previous complaint handling experience in a fast-paced business
• Experienced resolving regulated complaints
• Strong attention to detail
• Tech savvy and able to quickly identify the root cause of issues
• Excellent negotiation skills
• Passionate about helping customers
• Good written communication skills
• Comfortable working to productivity and quality targets
• Proven experience of going above and beyond to delight customers on a daily basis

Responsibilities of our Complaints Handler

• Deliver a fantastic customer experience
• Understand customer issues and proactively identify solutions

·You will work with colleagues closely to resolve problems, deliver effective customer service and share best practise