Customer Experience - Complaints

Location: UK Wide - Work From Home
Salary: £22,000
Job Type: Permanent
Posted: 23/11/2021

Location:             Work from Home but must be able to attend training in Stockport

Salary:                  £22,000 with up to £400 monthly commission based on quality, productivity and customer retention

Shifts:                  40 Hour week between Mon – Fri 8.30-5.30

Benefits of being a Complaints Customer Experience Advisor

  • Great basic salary and Commission Scheme.
  • Reward and Recognition with genuine opportunities to develop your career
  • AMAZING INCENTIVES AND EVENTS.Recent rewards included exclusive access to Alton Towers and a 5 star trip to Portugal.

Requirements for our Complaints Customer Experience Advisor

  • 1+ year consistent Call Centre, Customer Experience / Complaints
  • Experience in working to targets
  • Ability to build instant customer rapport, problem solve and resolve issues.

Responsibilities of our Complaints Customer Experience Advisor

  • Resolve customer complaints escalated by all areas of the business including Sales and Customer Service
  • Fully investigate each complaint and record all information on our systems
  • Display an excellent retention focus and strive to turn all negative experiences in to a positive outcome
  • Issue final response letters in writing after communicating outcomes to customers over the phone
  • Work towards a target of resolving 4 complaints per day

Apply now

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