What's a virtual terminal?

Published: 16/ 09/ 2019

Virtual terminals make taking payments over the phone super simple, and, in an age where less and less businesses see their customers face-to-face, it’s the perfect solution to scale your business.

Whether you’re thinking about investing in your first virtual terminal, or have used one before, by the time you’ve finished this blog you’ll know everything from what they are and who they’re for, to how they work and what their key benefits are.

What’s a virtual terminal?

Simply put, it’s the online way to process transactions without a physical card terminal. Whether your customer’s in Edinburgh or Essex, with a virtual terminal, all you need is access to the internet, your log-in details and a dedicated link.

How it works

They’re literally as easy as one, two, three (so don’t worry if you’re somewhat of a technophobe!).

Step 1: your business will be given a custom link and this is the page you’ll need to head to every time you go to take a payment; all you need is access to the internet and you’re set to go.

Step 2: while you’ve got them on the phone, pop the customer’s payment details into the form.

Step 3: hit submit, send the receipt and voila, you’re done.

How many people can use a virtual terminal?

Once you’re set-up most virtual terminals let you add multiple users (well, our does anyway) so you can start taking payments in the north, south, east and west.

Tip: if there are certain things you don’t want everyone to see you can hide them by giving users different levels of authority.

Who uses them? 

There are no bounds to who can use a virtual terminal. Maybe you’re a freelancer who never sees their clients, or you’re an event organiser and want to take a deposit to secure a booking, or you’re a restaurant and want takeaway money upfront...so on and so forth.

There are lots of industries, businesses and circumstances that rely on virtual terminals to run smoothly and you’ll be the best judge of whether yours is one of them.

What are the benefits?

Now we can’t speak for the rest of the providers out there, but with takepayments virtual terminals couldn’t be easier. Quick to set-up, easy to access and simple to use, it’s the perfect payment companion.

Here’s what your business could look like with one in tow:

1. Streamlined payment processes

Relying on cash payments, sending invoices and processing cheques will all be things of the past. Instead, the new you can painlessly put a card payment through right there, right then.

2. Shared workloads

With the option to add several users you won’t have to bear the brunt of being the sole cashier. Make your life a little easier and take the load off your plate by letting your team take payments too.

3. Broadened horizons

As well as servicing your existing customers better you can start expanding your net to reach new ones too. If they don’t have to be in the same room, nevermind postcode as you, the country’s quite literally your oyster.

More breadth = more customers = more sales = more money.

4. Complete peace of mind

Virtual payments are safe and go through Address Verification System (AVS) security checks to make sure the person who’s giving the details actually owns the card.

5. Scaled payment processes

Picture this. You work in a shop and you currently use your card machine to take payments over the phone and at your physical till. You’ve only got one machine and there’s a four-person long queue in-store and one person waiting to pay over the phone.

What do you do? Tell the customer on the phone to hold on? Or the people in the queue to wait? Let’s be honest, neither’s ideal. 

That needn’t be an issue with a virtual terminal though. You can use your card machine to serve people in the shop and your terminal for those on the line. Everyone’s happy.

Ready to start reaping the rewards?

If you’re on the hunt for a virtual terminal but you’re not sure where to start, we’ve got your back.

Why us? Because we take the time to actually get to know your business and give you a bespoke price based on what you tell us. Every business is unique after all, right?

For more about us, what we offer and how we can help you, get in touch with our payments experts on 0808 274 2017.

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